Frequently asked questions

Are the cards ecological?

Our greeting cards, gift tags and posters are printed on environmentally friendly paper.

MultiDesign® Natural is a natural white, wood-free, uncoated premium offset paper and cardboard with a matt surface and a rich paper feel. MultiDesign® Natural is FSC®-certified and ageing-resistant.

 

Each card comes with a recycled brown Kraft envelope.

The card and envelope are enclosed in a plastic sleeve for protection against dirt and water. We are looking for an ecological solution for this. If you prefer your cards to be delivered without plastic, you can check this at the ‘Card Options’ on the ‘Checkout’ page ♻️.

What payment options are currently available?

We currently accept the following payment methods:

  • Bancontact
  • Paypal or credit card
  • Ideal (Netherlands)
  • Klarna – Pay later (within 21 days)
  • Apple Pay

Wat betekent ‘nabestelling’

Het kan gebeuren dat er ‘beschikbaar via nabestelling‘ bij een kaartje staat.
Soms gaat het zo snel in de webshop dat we geen tijd hebben om de stock aan te vullen maar normaal hebben we van alles voldoende voorraad. Indien er hierdoor vertraging zou kunnen zijn, laten we zeker iets weten.

 

What are the possibilities for shipping?

During the week, we post the parcels immediately the next working day. Orders on Friday and in the weekend will be mailed the following Monday.

Pick-up: free of charge (only possible in Ghent in Belgium). Orders can be picked up at our office in the Eskimo fabriek (Wiedauwkaai 23Y – 9000 Ghent). Pick-up is only possible on Tuesdays and Fridays between 14-17h by appointment.

We offer three delivery methods via Bpost shipping manager. Due to too many lost parcels or late deliveries, shipping with ordinary stamps Non Prior & Prior has not been offered since 10/10/19.

Track and Trace: €5.50 (receipt within 1-2 working days and e-mail with code to track the parcel)
Choice between the following delivery methods:

  • At home or at the office
  • Pick-up point
  • Package terminal

Free shipping in Belgium: starting from 10 cards.
For other items (mouth mask, etc) starting from €50-75 in your shopping cart.

Still have a question?

Contact us using the form below.

    We recently moved into a real office!
    bye bye kitchen table :)

    Eskimofabriek
    Wiedauwkaai 23Y, 9000 Gent

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